Privacy Policy

1. Who We Are

Sila Casa Ceramics Trading LLC is a UAE-based company specializing in the supply and installation of ceramic, porcelain, and marble products for residential and commercial projects.

Website:
👉 https://silacasaceramics.com

Email:
📧 info@silacasaceramics.com

Address:
📍 United Arab Emirates, Dubai, Business Bay, Sheikh Zayed Road, Manazel Al Safa Tower

2. Information We Collect

We may collect the following personal information when you interact with our website or advertisements:

  • Full name
  • Phone number
  • Email address
  • Project details or preferences

We may also automatically collect:

  • IP address
  • Browser type
  • Device information

3. How We Collect Your Data

We collect your data through:

  • Website contact forms
  • Facebook and Instagram lead forms
  • Direct communication (calls, WhatsApp, or messages)

4. How We Use Your Information

We use your information to:

  • Contact you regarding your inquiry
  • Provide quotations and project consultations
  • Follow up on your request
  • Improve our services and customer experience

5. Facebook & Instagram Lead Ads

When you submit your information through Facebook or Instagram lead forms:

  • Your data is collected by Meta Platforms Inc.
  • It is shared with Sila Casa Ceramics Trading LLC

We use this data to:

  • Contact you
  • Provide offers, consultations, and services

Meta Privacy Policy:
👉 https://www.facebook.com/privacy/policy

6. Consent

By submitting your information through our website or advertisements, you agree to:

  • Be contacted via phone, WhatsApp, or email
  • Receive follow-ups regarding your inquiry

7. Data Sharing

We do not sell or rent your personal data.

We may share your data only with:

  • Internal team members
  • CRM systems and service providers
  • Legal authorities if required by law

8. Data Security

We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse.

9. Data Retention

We retain your data only for as long as necessary to fulfill business and legal purposes.

10. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 info@silacasaceramics.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.